How does one contact Apple (re. iMessage issues / iCloud)?

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i cannot figure out how in touch apple regarding icloud have imessage problems. can point:

https://expresslane.apple.com

when enter iphone serial number, tells me might have purchase pay-per-incident or something, because don't have applecare. if select "hardware issue" in drop-down (which it's not, since assume it's either software issue or, more likely, icloud issue), offer either call them, or call me, , it's going cost well.

don't understand why should pay tell them imessage has issues on account? has worked fine since first introduced, 1 week ago, imessages started "not delivered" error, though messages through recipient.

tried add e-mail address account , select "caller id", , works. going old email, fail again. recipients, other recipients old e-mail still works.

ideas?
 



Forums Apple and Apple Services Apple, Inc and Tech Industry


  • iPhone
  • Mac OS & System Software
  • iPad
  • Apple Watch
  • Notebooks
  • iTunes
  • Apple ID
  • iCloud
  • Desktop Computers
  • Apple Music
  • Professional Applications
  • iPod
  • iWork
  • Apple TV
  • iLife
  • Wireless

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