Improve Customer Support and Web Integration of Protected Applications

excel software, leading supplier of mac , windows software protection tools, announced licensesupport 2.0. licensesupport consists of desktop application used customer support person , application programming interface safe activation server. safe activation online activation service works software protection , licensing tools including quicklicense, docprotect, appprotect , licensesupport. licensesupport 2.0 adds major enhancements programming interface new safe activation service 3.

software vendor can use licensesupport manage customer licenses protected applications , documents. modest technical skills, customer support person can provide activation code, reset license, block activated license before issuing refund or change number of allowed activations serial number.

licensesupport can used directly customer running protected application or document. works indirectly through safe activation server. task-oriented tool prompts customer support person required information , generates license code support customer phone, email or web. licensesupport stores customer records, maintains historical log of support activities, provides integrated email support , presents secure login process.

customer data including custom fields can edited, searched, imported, exported or added safe activation generated email message. integrating customer data, license commands , historical logs, licensesupport can optimize support process specific customer license based on serial number.

licensesupport product documents secure programming interface safe activation server. vendor-written application or web service can securely access support commands retrieve serial number specific product, check status of license or view customer record. license status of serial number can changed including suspend, reset, subscriber, used, notify, allowed activations or optional features in customer license can remotely enabled or disabled.

safe activation programming interface typically used shopping cart software running on vendor web site. when processing customer order, serial numbers can securely retrieved, allowed computer activation count can set match ordered licenses , selected features in license can enabled in activation server during purchase process.

customer accounts , support services running on vendor web site can access or update licensing data stored in activation server. real-time data can exchanged , protected applications running on customer computer, safe activation server , vendor provided web services.

licensesupport 2.0 $395 single user license on either windows (xp, vista or 7 32 or 64 bit processor) or mac os x. site license edition allows support representative on vendor network access customer license data. product includes printed , pdf user guide. visit company web site demonstration videos , detailed information on software protection , license management tools.

excel software
www.excelsoftware.com

 

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