Side volume buttons/mute switch not working

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as per title, today noticed i'd missed few text msgs , phone call. fiddled mute switch turns on in bag or pocket. noticed little bell display comes on when toggle switch did not appear.

realised + , - volume control buttons weren't working.

so, googling tells me not unheard of, but...

called husband tell him (in case tried call me , missed it), , said same thing had happened phone today/yesterday!

i'm stumped - assumed hardware issue reset, restore, compressed air in jacks etc failed, happen @ same time in 2 phones?

ideas?
 



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